Terms of service
This website is operated by Stencil & Forge. Throughout the site, the terms “we”, “us” and “our” refer to Stencil & Forge.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction while using our Service.
You must not transmit any worms, viruses, or destructive code.
A breach of any Terms may result in immediate termination of your Services.
SECTION 2 - PRODUCTS & PERSONALISATION
We make every effort to display product colours, images, and details as accurately as possible. However, colours and appearance may vary depending on your screen or device settings.
Many of our products are personalised or made to order. It is your responsibility to ensure all customisation details, including spelling, names, dates, colours, sizing, uploaded artwork, and other information provided to us are accurate before placing your order.
We are not responsible for customer errors submitted during the ordering process.
We reserve the right to refuse any order containing offensive, unlawful, copyrighted, trademarked, or inappropriate content.
All product descriptions and prices are subject to change at any time without notice.
SECTION 3 - ORDERS & CANCELLATIONS
When you place an order, you are making an offer to purchase from us.
We reserve the right to refuse, cancel, or limit any order at our discretion, including suspected fraudulent or reseller orders.
Orders for personalised or custom-made products may not be cancelled once production has begun.
If we need to cancel or amend your order, we will attempt to contact you using the details provided at checkout.
SECTION 4 - PRICING & PAYMENT
All prices shown on our website are in GBP (£).
We reserve the right to change prices without notice.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
Failure to provide accurate information may result in delays or cancellation of your order.
SECTION 5 - SHIPPING & DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by postal services, couriers, customs, strikes, weather conditions, or circumstances beyond our control.
Risk of loss and ownership of products passes to you once the order has been delivered to the shipping address provided.
SECTION 6 - RETURNS & REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Due to the personalised nature of many of our products, customised and made-to-order items are generally non-returnable and non-refundable unless faulty, damaged, or incorrect.
Your statutory consumer rights are not affected.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including logos, designs, product images, graphics, text, and branding, is the property of Stencil & Forge or its licensors and may not be copied, reproduced, distributed, or used without written permission.
You may not use our products, designs, or content for resale or commercial reproduction without prior written consent.
SECTION 8 - THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links which we neither monitor nor control.
We are not responsible for any third-party websites, services, content, or transactions.
Your use of third-party services is entirely at your own risk.
SECTION 9 - SHOPIFY
Stencil & Forge is hosted on Shopify, which provides the e-commerce platform allowing us to sell our products and services to you.
Any purchases made through this store are made directly with Stencil & Forge and not with Shopify.
To the fullest extent permitted by law, Shopify shall not be liable for any loss, damage, or claim relating to purchases made from our store.
SECTION 10 - PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
By using this website, you agree to the collection and use of information in accordance with our Privacy Policy and Shopify’s privacy practices where applicable.
SECTION 11 - USER CONTENT & FEEDBACK
If you submit reviews, comments, suggestions, uploaded artwork, photographs, or other materials, you grant us permission to use, reproduce, edit, and publish them for business and marketing purposes unless otherwise agreed in writing.
You confirm that any content you upload:
- Does not infringe another person’s copyright or trademark
- Is not unlawful, offensive, or defamatory
- Does not contain malicious software or harmful code
We reserve the right to remove any content at our discretion.
SECTION 12 - ERRORS & INACCURACIES
Occasionally there may be information on our site containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct errors and to update or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may not use this website or its content:
- For unlawful purposes
- To violate any laws or regulations
- To infringe intellectual property rights
- To upload malicious code or viruses
- To collect personal information from others
- To spam, phish, scrape, or misuse the site
- To harass, abuse, threaten, or discriminate against others
We reserve the right to terminate your use of the Service for violating these Terms.
SECTION 14 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Stencil & Forge shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.
Nothing in these Terms excludes liability that cannot legally be excluded under UK law, including liability for death, personal injury caused by negligence, fraud, or breach of statutory consumer rights.
SECTION 15 - INDEMNIFICATION
You agree to indemnify and hold harmless Stencil & Forge and its affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
SECTION 16 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 17 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 18 - CHANGES TO TERMS
We reserve the right to update or replace these Terms at any time by posting changes on this website.
Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 19 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
sales@stencilandforge.co.uk